Frequently Asked Questions

General Questions

What is Preppy Boutique?
Preppy Boutique is your trusted online destination for modern, chic essentials and inspired collections.

How do I contact Customer Service?
For any questions, please contact us through the customer support portal on our website.

Orders & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and PayPal.

Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Can I change or cancel my order?
We process orders quickly, so contact us immediately through the website portal if you need to make changes. Orders cannot be modified once they have shipped.

When will my card be charged?
Your card is authorized when you place the order and charged once your order ships.

Shipping

Where do you ship?
We currently ship within the United States.

I entered the wrong shipping address. What do I do?
Please contact us immediately through the website portal if you notice an error. We cannot reroute packages once they are in transit with the carrier.

My order says delivered, but I don’t see it. What should I do?
First, check around your property and with household members. If it’s still missing, contact your local post office with your tracking number. If unresolved, please contact us for further assistance.

Can I ship to a P.O. Box?
Yes, we can ship to P.O. Boxes via USPS.

Returns & Exchanges

What is your return policy?
We accept returns of eligible items within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. For full details, please see our complete Returns & Refund Policy.

How do I start a return or exchange?
Please initiate all returns and exchanges through the portal on our website. You will receive instructions and a return label if applicable.

When will I get my refund?
Once we receive your return, please allow several business days for processing. Refunds are issued to your original payment method. Store credits are issued immediately upon return processing.

What items are final sale?
All items marked “FINAL SALE,” doorbusters, mystery items, gift cards, and personalized/monogrammed products are final sale and cannot be returned.

Products & Care

How do I care for my items?
Please refer to the care label inside each garment. We recommend following instructions carefully, washing in cold water, and air drying to maintain quality.

Do you offer monogramming?
Yes! We offer monogramming on select items. These are made-to-order and are final sale.

Are your products true to size?
Our products generally run true to size. Please refer to the specific size chart provided on each product page for the most accurate fit.

I received a damaged or incorrect item.
We sincerely apologize for the error. Please contact us immediately through the website portal with your order number and photos of the issue, and we will resolve it promptly.

Accounts & Promotions

Do you have a loyalty program?
Yes! You can join our loyalty program to earn points on every purchase. Points can be redeemed for discounts on future orders.

How do I apply a discount code?
Enter your code at checkout in the field marked “Discount Code” or “Promo Code” and click “Apply.”

My discount code isn’t working.
Please check the code for typos and ensure it is entered correctly. Verify the promotion’s terms and expiration date. If issues persist, contact us.

Where can I find my order history?
Log into your account on our website to view your complete order history and track current shipments.