Shipping & Delivery Policy

At Preppy Boutique, we are committed to getting your carefully selected items to you as quickly and reliably as possible. We partner with trusted carriers to ensure your order arrives safely and on time, so you can enjoy your new favorite pieces without delay.

Order Processing & Timeline

We strive to process all orders promptly. Once your order is placed and payment is confirmed, our team begins preparing it for shipment. Please note that order processing is a separate stage from the actual transit time with the carrier.

While most orders are processed and leave our facility within a standard business timeframe, please allow additional processing time during major sale events, new collection launches, or holiday seasons. You will receive an email confirmation as soon as your order has shipped, which will include your tracking information.

Shipping Methods & Carriers

We utilize a network of reliable shipping carriers, including USPS, UPS, and FedEx, to deliver your orders. The available shipping options and associated timeframes will be clearly displayed at checkout based on your delivery address and the contents of your cart.

We offer a range of services from standard ground shipping to expedited options for when you need your items sooner. The exact transit time begins once the carrier has received your package and scanned it into their system.

Domestic Shipping

We currently ship to all 50 U.S. states, as well as to APO/FPO addresses. Shipping costs are calculated at checkout based on the total weight of your items and the destination zip code. We are proud to offer promotional free standard shipping on orders that meet a minimum purchase threshold, which is prominently displayed on our website.

Shipping Confirmation & Tracking

As soon as your order leaves our facility, you will receive a shipping confirmation email. This email is your key to tracking your package. It will contain your unique tracking number and a direct link to the carrier’s tracking page.

We encourage you to use this tracking link for the most up-to-date delivery estimates and status updates. Please note that once a package is in the carrier’s possession, delivery timelines are estimates and can occasionally be affected by factors outside of our control, such as weather events or regional service delays.

Receiving Your Order

To ensure a smooth delivery, we recommend using a secure shipping address where someone is available to accept packages. Our carriers may require a signature for certain deliveries. If you are not available, they will typically leave a notice with instructions for rescheduling delivery or picking up the package at a local facility.

Please inspect your package upon delivery. If the exterior packaging appears severely damaged, you have the right to refuse the delivery. If you accept the package and later find the contents are damaged, please contact our customer service team immediately through the portal on our website for assistance. We recommend saving the original packaging and all contents until the issue is resolved.

Address Accuracy

The responsibility for providing a correct and complete shipping address lies with the customer. Please double-check your shipping information carefully during checkout. We process orders rapidly and are often unable to make address changes once an order has been placed. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we will contact you. Reshipment may be subject to additional shipping fees.

International Shipping & Future Expansion

At this time, preppy-boutiques.com only ships within the United States. We are constantly evaluating our capabilities to better serve our community, and international shipping may be offered in the future. Please check our website or subscribe to our newsletter for the latest updates on any expansion of our shipping destinations.

Questions About Your Shipment?

Your satisfaction is our priority. If you have any concerns about your order’s shipping status, or if your tracking information shows no movement for an extended period, please do not hesitate to reach out to our dedicated support team. You can contact us easily through the customer support portal on our website. Provide your order number and details of your concern, and we will work diligently with the carrier to investigate and provide you with a clear resolution.

Thank you for choosing Preppy Boutique. We appreciate your business and hope you love your purchase